FAQ

Frequently Asked Questions

What is nutri.codes?

nutri.codes is an innovative online platform that enables wine producers to create QR codes for nutritional information and ingredient lists on wine labels. Our platform simplifies compliance with legal requirements for wine labeling while ensuring data privacy and legal security.

Why should I use nutri.codes?

nutri.codes offers a simple and cost-effective solution for meeting legal requirements for wine labels. We guarantee data privacy and legal compliance, and enable you to create QR codes for nutritional information and ingredient lists easily.

What legal requirements are covered?

nutri.codes helps you meet the requirements of EU Regulation (EU) 2021/2117, which came into effect in 2024. This regulation requires the disclosure of nutritional information, ingredient lists, and allergens on wine labels.

Is my data secure?

Yes, data privacy is our top priority. We do not collect any user data via QR codes and guarantee 100% legal security. Your data is safe and protected with us.

How easy is it to use nutri.codes?

Our platform is user-friendly and requires no technical knowledge. You can create QR codes for your wine labels in just a few steps.

Can I update my data?

Yes, you can update the contents of your QR codes at any time without changing the QR code itself. This provides maximum flexibility.

Does nutri.codes offer translations?

Yes, the landing page on nutri.codes is automatically translated to provide your customers with a user-friendly experience.

What are the costs associated with nutri.codes?

Our prices are competitive and tailored to your needs.

How do I get started with nutri.codes?

To get started with nutri.codes, simply register on our platform and follow the easy steps to create your QR codes.

What support does nutri.codes offer?

Our support team is available at all times to answer your questions and provide assistance.

Is there a data retention requirement?

Yes, nutri.codes supports compliance with legal data retention requirements to ensure your data is always available.

Can I try nutri.codes for free?

Yes, absolutely! We offer all new users three free credits so you can try our system risk-free. This allows you to get an initial impression of nutri.codes and discover how it can help you label your products.

How do I purchase credits?

Credits can be easily purchased through our platform. Click on "Buy Credits" and follow the instructions.

How long are my credits valid?

Your credits have no expiration date. You can use them whenever you want.

Can I return my credits?

Unfortunately, we cannot refund credits once they have been purchased. Please make sure to purchase the correct amount.

Is there a minimum order quantity for credits?

No, you can purchase any desired amount of credits.

Are there any restrictions on the number of QR codes I can create?

No, there are no restrictions on the number of QR codes you can create. You can generate as many QR codes as you need and publish them at any time. Our flexible platform allows you to label your products quickly and easily without worrying about limitations.

When is a credit deducted?

A credit is deducted when you want to publish a QR code. Each published QR code corresponds to one credit deducted from your balance.

Are credits released when a QR code is deleted or terminated?

No, credits are not released when a QR code is deleted or terminated. Once purchased, credits cannot be refunded or reused.

Do active QR codes have an expiration date?

No, active QR codes have no expiration date and remain valid indefinitely.

Get 3 free credits to test nutri.codes. No credit card required. Create your first EU-compliant wine QR code in minutes.

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